About Fallon Health:
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org.
Primary Job Responsibilities:
Provide Tier-II technical support for hardware and software problems.
This is a mid-level position within our IT Infrastructure operation requiring an organized and responsible person to provide technology support in a high paced, customer focused environment.
This person will respond to escalated incidents related to end user devices by providing hands-on expertise and/or training so to precisely address problems. Must provide high-level of customer service, articulate effectively and be respectful of business needs and its mission. An ideal candidate has the ability to comprehend quickly and to explore and recommend new IT technologies and techniques that would best serve the company. They must be well organized so to accurately manage equipment inventories and to prioritize work-loads generated by tickets as well as project-related tasks. Must be trusted to work independently with minimal direction and conduct site visits to Fallon’s Summit Eldercare locations. This position will require some off-hours support on a rotational weekly basis.
The job duties included and are not limited to the following:
Education, Licenses, certification and experience requirements:
Education: Degree in computer science, engineering or related discipline. Other degrees will be considered with appropriate background and experience. Equivalent and work experience may be substituted in lieu of education as determined by management on a case by case basis.