Fallon Health

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Health Educator - Diabetes Management

Health Educator - Diabetes Management

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About Fallon Health:

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org.


Brief Summare of Purpose:

Responsible for conducting education and wellness coaching telephonically and person to person for members with chronic conditions to identify member’s knowledge, skills and behavioral needs, and gaps in care. The Health Educator provides individualized education and coaching designed to reinforce positive lifestyle changes that can lead to reduction in hospitalizations.  The Health Educator should be able to demonstrate knowledge and application of: health promotion, behavior change and population based theories and models; and is familiar with health communication strategies.


Primary Job Responsibilities:


  • Perform telephonic health coaching for members that provides comprehensive, culturally appropriate counseling and education on heart disease, diabetes and asthma
  • Educate at risk patients about lifestyle behaviors that affect risk
  • Implement and/or coordinate individually focused personal health plan to encourage member self management
  • Respond to inbound calls from members to assist them in accomplishing personal health goals
  • Assist with increasing members motivational level by addressing barriers and addressing needs
  • Coordinate with the multidisciplinary team (Health Promotion/Quality Management, Case Management) regarding methods/approaches to help participants recognize and overcome barriers to improve their health
  • Manage provider office communications related to member health gaps
  • Provide face to face individual or small group sessions with members on assigned panel
  • Implement consistency in the use of Chronic Conditions Guidelines across the spectrum of care
  • Maintains up-to-date knowledge of project-related health education subjects and current certification/training as directed by manager
  • Keep all information learned about members, including names, confidential
  • Be able to work with people of all ages, educational levels and multiple health issues
  • Strictly observes HIPPA regulations and the FCHP policies regarding confidentiality of enrollee/member information


Education: Bachelor’s degree in health related field or nursing degree


License/Certification:  Certified Diabetes Educator (CDE) preferred




  • Minimum 1-3 years’ experience conducting health education counseling with individuals and groups
  • Knowledge of diabetes and familiarity with treatment and medication regimen for individuals with this condition
  • Strong desire to enhance/change patients/populations knowledge base on health-related issues
  • Prior telephonic health education coaching experience preferred
  • Knowledge and training in behavior change theory
  • Training in motivational interviewing techniques a plus
  • PC skills within windows based environment required
  • Spanish-speaking a plus.