Fallon Health

  • RN Supervisor, Summit ElderCare - Growing Elder PACE program

    Location US-MA-Springfield
    Posted Date 4 weeks ago(4/23/2018 11:12 AM)
    Job ID
    # Positions
    Medical Management
  • Overview

    About Fallon Health

    Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org. 


    About Summit ElderCare

    Fallon Health operates the largest Program of All-Inclusive Care for the Elderly (PACE) in New England and the fifth largest in the country. Called Summit ElderCare, Fallon’s PACE helps provide older adults and their caregivers with a welcome alternative to nursing home care. Participants in Summit ElderCare have access to comprehensive medical services and social support at a Summit ElderCare site while they keep the independence of living in their own homes and communities.


    Brief summary of purpose:

    The Clinical Supervisor is responsible for oversight of daily operations related to the medical clinic and PACE center. Oversees implementation of discipline specific policies and procedures. Supervises and directs Medical Assistants and Health Aides assigned to the PACE center.


    • Responsible for recruitment and training of Medical Assistants and Health Aides.
    • Participates in the oversight of related contracted vendors.
    • Represents the program and related discipline at assigned community and external events upon request.
    • Evaluates staff on achievement of goals and deliverables and assessment of competencies. Manages the resolution of performance issues in consultation with the Clinical Manager and Human Resources as appropriate.
    • Provides ongoing constructive feedback and guidance to staff.
    • Conducts new staff orientation and performance evaluations for staff in a timely manner.
    • Coordinates the provision of patient care and scheduling within the medical clinic setting including PACE providers and ancillary providers (dentistry, podiatry, optometry, audiology).
    • Collaborates with participants, caregivers, physicians, nurse practitioners and other staff to meet participants’ needs.
    • Oversee Health Aid scheduling for functional maintenance programs.
    • Oversee scheduling of INR’s and blood draws for Medical Assistants
    • Participates in all types of Interdisciplinary Team meetings.
    • Participates in management and quality meetings as required.
    • Coordinates/supervises the purchase of medical/surgical/pharmaceutical/food service supplies.
    • Assures that clinical equipment is in good working condition
    • Assumes responsibility for inservice education for medical assistants and health aides.     
    • Interviews potential candidates and makes recommendations for hiring to Clinical Manager. Provides for cultural and diverse needs of participants when providing care
    • Monitors and evaluates therapeutic interventions, and identifies emergency situations and initiates appropriate nursing orders/interventions.
    • Participates in the nursing “on-call” rotation as assigned.
    • Supports RN colleagues, covering and assuming changes in assignment as assigned by Clinical Manger.
    • Conducts regular staff meetings with direct reports.
    • Assists with routine nursing duties as required.
    • Assures that corrective action plans are completed for incidents related to clinical services.
    • Assists the Clinical Manager to carry out administrative duties as needed. Represents the Clinical Manager at meetings as assigned. Functions as acting Clinical Manager in the his/her absence.
    • Performs all duties in accordance with FH and Summit ElderCare policies and procedures.
    • Strictly observes HIPAA regulations and confidentiality of participant information.

    • Performs other responsibilities as assigned by the Clinical Manager/Site Director.



    Graduate of an accredited school of nursing



    Licensed as an RN in Massachusetts     



    At least two years of supervisory experience working with frail elders in a health care setting.Supervisory experience with medical assistants and health aides is preferred. Ambulatory clinic experience is recommended but not essential. Possesses nursing assessment skills, ability to work within an interdisciplinary team model and knowledge of the nursing care planning process. Excellent interpersonal communication and problem solving skills. IV skills recommended but not essential.      


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