About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.
The selected Leader will provide oversight for the End User Support team and Operational support services.
Facilitate the maturity of our enterprise Service Desk platform and standardization of process and procedures to provide productivity metrics and service level reporting.
Provide leadership over a qualified team of IT support professionals and end user technology equipment and services such as
1,500+ desktops and phones
300+ wireless phone
End user account management (internal and 3rd party)
Application management and patching