About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.
The Call Center Supervisor is accountable for performance of assigned representatives, identifying service improvement opportunities of FCHP’s business processes, as well as, lead and model FCHP’s culture.
Analyze call center statistics and trends identifying and driving improvement of call center & representative results.
Education: Bachelor's degree strongly preferred
Experience: 2+ years experience in a call center environment; Supervisory experience; Demonstrated leadership skills; ability to coach, motivate, delegate, communicate and reward effectively; understands products, services and performance standards; Ability to work under pressure and remain flexible to changing schedules and demands; Ability to apply common sense, understanding and problem solving, Experienced with MS Office Suite, Word, Excel, Power Point