About Fallon Health:
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org.
Brief Summary of Purpose:
The Customer Service Workforce Intraday Specialist is responsible for real-time and/or intraday management of resources to ensure consistency in Service Level performance within the Fallon Health Call Center.
The Intraday Specialist works partners with Call Center management to develop strategic and tactical approaches and action plans that result in a superior customer service experience.
About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.
Brief summary of purpose:
In collaboration with business owners, provide training approach, design , develop and deliver blended (virtual, self-paced and classroom) course material using proven instructional design methodologies to multiple delivery channels. In addition to administrative and technical training support for assigned areas. Position includes a high degree of training to technical and non-technical staff of business requirements, process and service oriented responsibilities. Provide information on employee training and performance to senior management.